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Information about updated drivers and hardware compatibility.Īfter you download the Installation Assistant: We also recommend that you visit your PC’s manufacturer’s website for

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Note: Your PC meets the Windows 11 device specifications for upgrade requirements and supported features.

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Your PC must have 9 GB of free disk space to download Windows 11.

Your PC must have Windows 10, version 2004 or higher installed to run Installation.

A blank command prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.Before you begin, check to see if the following conditions apply to you: Press the Windows logo key Start + R to open the Run dialog box.Įnter wsreset.exe then select OK. If your product key is on a card or the back of the box, keep it somewhere safe. Some apps or games won't store their product key in Order history. Follow the installation instructions that came with the boxed software.

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If you bought boxed software that we shipped to you, Order history can't store the product key until you install the software for the first time. If the button that was previously labeled Buy is now Install, select it to automatically download and install your app or game. If you don't see Install, select the product name. The app or game might not have a product key. If you only see Install, select it to start your download and installation. If you don't see Product key/Install for your product in Order history, here are a few things to try: To check if your PC is authorized, see Manage your devices for Microsoft Store. Your PC isn't authorized to use Microsoft Store apps. You'll need to sign into the app with your Microsoft account. If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store. Your PC was recently updated, but wasn't restarted. You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox. Microsoft Store automatically hides or blocks the purchase button on apps that are incompatible with your device. The app isn't compatible with your device. In addition, some apps and games aren't available in Microsoft Store, but can be downloaded from the publisher's site directly. The app is no longer available. When an app is removed from Microsoft Store, it takes a little time for the app description page to get removed. Parents can use family settings to make sure that their child can't view or install apps that are inappropriate for their age. Microsoft family settings might be hiding apps. If you bought an app in one country or region and then you moved to another one, the apps you had might disappear. An app available in France might not be available in Germany. The app isn't available in your country or region. If you can't find an app or you found it, but can't install it, here are some reasons why you might not see it: For more info about a Microsoft 365 subscription, see Manage your Microsoft 365 subscription purchased through a third party. If you bought your Microsoft software from a third-party website, you'll need to get download and product key info from them. To buy an app or game, visit Microsoft Store online, on Windows and Xbox.

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If you have a digital gift card that's good for a game or app, see Redeem a gift card or code to your Microsoft account. To find your Windows product key, see Find your Windows product key. If the above steps don't work, in the confirmation email for your order, select Install Office. Select Install Office, and follow the instructions.

Go to Order history. Sign in if prompted.įind Microsoft Office, select Product key/install, and follow the instructions. Get more info about using product keys with Office If you have already redeemed Microsoft 365 from your pre-paid card, follow these instructions to install Office.įind your Microsoft 365, and select Install. If you have an unopened pre-paid card for Microsoft 365, follow the instructions on the back of the card to reveal the product key and redeem and install Microsoft 365. Microsoft 365 purchased as a pre-paid card from a retail store You can also install Microsoft 365 by going to the confirmation email for your order and selecting Install Office. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected. The wizard installs Office in the background. Sign in if prompted.įind your Microsoft 365 purchase, and select Install. Follow the below instructions to install it. If you buy Microsoft 365 as a digital download from us, there is no product key. Microsoft 365 purchased online directly from Microsoft